Alluvi HealthCare UK Refund & Return Policy
At Alluvi HealthCare UK, we value transparency and customer trust. This Refund & Return Policy explains how returns and refunds are handled for all purchases made through our website https://alluvicare.uk.com/.
Return Eligibility (48 Hours)
Customers may request a return within 48 hours of receiving their order. After this period, we are unable to process return requests.
To be eligible for a return:
- The request must be made within 48 hours of delivery
- The product must remain unopened, unused, and in its original packaging
- Proof of purchase must be provided
Refund Processing Time (3–4 Days)
Once your return is received and inspected, approved refunds will be processed within 3–4 business days.
Refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
For safety and quality assurance reasons, we cannot accept returns for:
- Opened or used products
- Products not in original condition
- Items returned after the 48-hour window
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting details. We will review the issue and arrange a replacement or refund where applicable.